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PRIVACY POLICY

Introduction BAAN POMPHET Hotel and Restaurant Management ("Baan Pomphet", "we", "us", "our") respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website www.baanpomphet.com or our mobile application and other online products and services ("Site"), when you contact guest services, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data and serves as the guidelines to be observed by all of the hotel properties managed and/or operated by Baan Pomphet Hotel and Restaurant. You will be asked to consent to the terms of this Privacy Policy when making a reservation, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law. Otherwise your continued use of the Site will constitute your deemed consent to the terms of this Privacy Policy. Baan Pomphet Hotel and Restaurant, 13/5 U Thong Rd, Horrattanachai District, Ayutthaya, 13000,Thailand is responsible for using your personal data. Types of Personal Data We Collect Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes: your full name and contact information, passport and visa information; guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, your credit card, mobile payment and other payment details; your membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation; any information necessary to fulfill special requests (for example, leisure, travel and guest preferences); your reviews, feedback and opinions about our hotels.

Location Information: we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information. You can turn off location services for a device at any time, but this may turn off some useful features. How We Use Your Personal Data We may use your personal data for the purposes set out below. For the performance of our agreement with you, in order to: process, confirm, provide and charge for hotel arrangements and restaurant reservations and our goods and services, and administer mobile (where applicable) and in person check in and check out.

For our legitimate commercial interests, in order to: understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so; provide privileges, benefits and services to you, process applications for and administer membership programmes, verify and validate your ability to access and use certain products, services and information.

We cannot guarantee that our Site will function faultless and without any interruptions. We shall not be liable for damages that may result from the use of electronic means of communication, including, but not limited to, damages resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. Children and Minors Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian. If you are in the EU, our online services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself. Changes to the Privacy Policy We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to the Site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the Site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy

Last Updated: 5 jun 2020

 

HOTEL POLICY

HOTEL POLICY We are 100% Smoking-Free hotel BAAN POMPHET is 100% Smoking-Free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, and others containing the liquid of nicotine, cooking, cigars, also candle burning, incense and essential oils.

The minimum fee of 2,500 THB will be charge for smoking in room and public area including swimming pool area, restaurant, rooftop bar, river deck etc., for other damages due to all types of smoking effected by in-room smoking detector for all furniture, electric devices, mattress, bedding will be charged.

GUARANTEED RESERVATIONS: All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. Reservations must be cancelled 7 days prior to your arrival date. If you have not checked in by that time, a NO-SHOW charge plus tax will be charged to your credit card and the balance of your reservations will be cancelled. BAAN POMPHET is not responsible for weather conditions, personal emergencies, or schedule changes. CHECK-IN TIME: 3:00 p.m. EARLY CHECK-IN Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. Please contact Front Desk staff BEFORE arrival.

CHECK-IN REQUIREMENTS:

Guests must be at least 18 years of age presenting the valid identification card to check in at BAAN POMPHET We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.

CHECK-OUT TIME:

Room rental period expires at 12:00 a.m. Additional day charge, plus tax may apply for late checkout.

PET POLICY

Pets are not allowed in room and all public area.

CHECK-OUT PROCEDURE: Check-out time is 12 a.m. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge

may apply for late check-out. EARLY DEPARTURE: Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax. SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific floor or room number, upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.

PAYMENT:

All reservations and registration must be guaranteed with a valid major credit card. We accept credit cards, cash, and direct banking transfer. Checks and foreign currency not accepted.

RIGHT TO REFUSE SERVICE: BAAN POMPHET is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s). BAAN POMPHET has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by Thailand law and the owners for the operation and management of the hotel.

BAAN POMPHET will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly behavior as to disturb the peace of other guests. We also refuse guests who use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, an in-room party. The rejection judged by the reasonable standards or policies established by

BAAN POMPHET operation and management of our hotel.

VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including swimming pool, breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

BREAKFAST: Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast.

DISCOUNTS: We do not offer discounted room rates for participation or employment in organization such as government employees, etc. CANCELLATION: BAAN POMPHET is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be 7 days prior to your arrival date.

NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.

CHILDREN:

Well behaved children of all ages are welcomed. Children aged 7 year-old and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to access the hotel public area especially river deck, swimming pool and rooftop bar area. Children under the age of 14 are not allowed in the swimming pool area without being accompanied and supervised by their parent or guardian. MAXIMUM OCCUPANCY: Room occupancy requirements are based on hotel policy. 2 adults and children under 7-year-old are allow to accommodate with existing bed. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations.

LOST & FOUND POLICY: BAAN POMPHET assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately +66 35 242 242and we will try to assist you in locating your lost item.

FOUND ITEMS AND RETURN: BAAN POMPHET is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) day. We would be happy to return your lost item(s) to you by postal deliveries. Your will be charged packaging and postage.

SWIMMING POOL:

Swimming pool is available for in house-guest only. Visitors are not permitted.

Swimming pool is located on the ground floor and open from 7 a.m. to 10:00 p.m. Adult supervision is required for all children under the age of 14. Please note that we have NO life guard on duty. No dogs, food, drinks, or smoking is allowed in swimming pool area. Please ware the swimming suits during using swimming. ALCOHOL POLICY: Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the restaurant or rooftop bar. Guest will charged for bringing their own alcoholic beverages.

BICYCLES/ROLLER BLADES: Bicycles and roller blades are not permitted in guest rooms. Depending on available space, Front Desk staff will be happy to secure these items in our mechanical room. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

ILLNESS AND PANDEMICS: during the pandemic crisis on COVID-19, BAAN POMPHER reserve the right to refuse accommodations to a guest arriving and/or restaurant guests with a contagious disease. In cases where sickness occurs during the stay and/or during services please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare.

PARKING AT OWN RISK: All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. We shall not assume liability or responsibility.

DAMAGE DISCOVERED AFTER CHECK-OUT:

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 100% of full amount and new replacement value plus any shipping and handling charges.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article. If guests are interested in buying bedding and mattress please contact our staff.

TERMS & CONDITIONS

BAAN POMPHET makes best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. We do not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.